Returns Policy

Subject to the terms set out below, you have the right to cancel your Order and return the goods, anytime before and up to fourteen (14) business days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that:

(a) you will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.

(b) in the interests of hygiene, headphones and Bluetooth headsets cannot be returned unless they are unopened and in their original packaging.

(d) customised or personalised goods cannot be refunded or exchanged.

Other than as set out in clause above, EVGetGo will generally not provide you with a refund or exchange simply because you changed your mind, or the goods were not what you expected.

If the unwanted item is returned as sold, we can refund you in full by the original payment method.

We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.

If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.

We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.

Finally, please note that you will be responsible for all transport costs when returning an item to our warehouse.

This policy does not affect your legal rights.

At EVGetGo, we want our customers to be completely satisfied with their purchase made from www.EVGetGo.com.

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied.

If you have any questions about this policy, please contact our Customer Service Team.

This returns policy only applies when you make a purchase online from our website.

Your Right to Cancel your Order (Right of Withdrawal)

As per the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you wish to return goods you have purchased online from ourselves from our website, you can notify us by submitting a Cancellation Form. Please note the goods must not have any data inputted on them, they must be in their original packaging, they must not been used and or they must not have been installed.

Whilst the goods are in your possession you must take reasonable and appropriate care of them. We must be informed of your decision to cancel and return your order with ourselves within 14 days from the day after delivery of the goods. The goods must be in “as new” condition and returned with their original and undamaged packaging to ourselves. Once the goods have been received back to us we will carry out an assessment and will then advise on the return.

Please note that if you wish to return an order due to a change of mind you will be responsible for all transport costs when returning goods to a store or a warehouse. In addition, any refund processed to yourself will be subject to any diminished value of the goods which may arise from the mishandling or misuse of the goods beyond what is necessary to inspect the goods upon you receiving them.

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Return of Faulty Goods

Prior to returning the goods by post or courier, please contact our Customer Service Team. who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and you will be advised of this by our Customer Assist Team.

Returns with DPD

If you have received a DPD label from us to return your item, please follow the simple steps below to return the goods to us.

Step 1
Attach the returns label to the outside of the package you wish to return.
Please make sure goods are packaged in their original packaging only.

Step 2
Log onto the www.dpd.ie/Pickup and locate your nearest drop-off depot.

Step 3
Bring the parcel to your local DPD depot of choice and drop it off. You will be provided with a receipt which allows you to track the return on the DPD website.

If you have any queries in relation to the return of your order, please contact our Online Customer Service team via email at info@EVGetGo.com

Alternatively, you can contact us via telephone on +353852655501

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Goods Damaged in Transit

If any goods delivered to you are damaged, please contact our Customer Services Team within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

(a) goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b) goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c) goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.